This privacy policy applies to information processing activities between you and Zhengken (Dongguan) Intelligent Technology Co., Ltd. due to visits to Yanken's official website, inquiry and after-sales service. We are committed to treating every information entrusted to you in a transparent and responsible manner.
01IntroductionIntroduction
Zhengken (Dongguan) Intelligent Technology Co., Ltd. (hereinafter referred to as "Yanken" and "we") understands the importance of personal information and business data to you, and is always committed to handling your information in a prudent and transparent manner. This privacy policy explains how we collect, use, store, share and protect your information when you visit Yanken's official website, inquiry and after-sales service (collectively, the "Service"), and how you can exercise relevant rights.
Please read carefully and fully understand this policy before using this service. When you visit this website, submit an inquiry or use related services, it means that you are aware of and agree to the information processing methods described in this policy.
02Information we collectInformation We Collect
We only collect information to the extent necessary to provide you with products, offers and services, mainly including the following categories:
- Information you actively provideThis includes the name, company name, phone number, email address, shipping address, country/region and description of business needs that you filled in when making an inquiry, leaving a message or registering an account.
- Inquiry and fulfillment informationIncluding the product model, quantity, estimated amount, invoicing information, logistics and distribution records, etc. you inquired about.
- Device and log informationTechnical logs such as IP address, browser type, operating system, access time and page browsing path automatically generated when you visit the website.
- Cookies and similar technologiesIdentification information used to maintain login status, remember preferences and count visits.
03Use of informationHow We Use Information
We will use the collected information for the following purposes under the principles of legality, legitimacy and necessity:
- Provision and performance of servicesProcess your inquiry and quotation records, arrange production and shipment, and provide after-sales and technical support.
- Communication and NotificationRespond to your inquiries and send notifications of ticket status, logistics progress and important service changes.
- Improvement and optimizationAnalyze access and usage to optimize website experience, product solutions and service processes.
- Security and CompliancePrevent fraud and abuse, and fulfill obligations required by applicable laws, regulations and foreign trade compliance.
04Cookies and Tracking TechnologiesCookies & Tracking
We use cookies and similar technologies to ensure the normal operation of the website, remember your language and preferences, and collect access data in an aggregated and anonymous manner. You can manage or clear cookies through browser settings, but disabling some cookies may affect the normal use of login, inquiry list and other functions.
06Data securityData Security
We use technical and management measures that comply with industry standards to protect your information, including transmission encryption, access control, minimal authorization and regular security reviews, to prevent information from unauthorized access, leakage, tampering or damage. Please keep your account credentials properly; if you discover any security risks, please contact us in time.
07Data storage and cross-border transferRetention & Transfers
We will only retain your information for the period necessary to achieve the purposes stated in this policy, unless otherwise provided by laws and regulations. Since Yanken provides products and services to customers around the world, your information may be transferred across borders to the extent necessary to complete transactions, distribution and after-sales, and we will take appropriate protective measures in accordance with applicable laws.
08your rightsYour Rights
To the extent permitted by applicable law, you have the following rights with respect to your information:
- View and correctYou have the right to access and correct the personal information you have provided to us.
- DeleteYou have the right to request the deletion of your personal information when legal circumstances are met.
- Withdraw consentYou may withdraw your previously authorized consent at any time, but this will not affect the processing performed based on your consent before the withdrawal.
- ComplainYou have the right to lodge a complaint with us or the competent supervisory authority regarding the processing of your personal information.
If you need to exercise the above rights, please contact us through the contact information at the end of this policy, and we will respond within a reasonable period.
09Protection of minorsChildren's Privacy
This service is intended for corporate and commercial customers and is not intended for minors. We do not knowingly collect personal information from minors. If you think we may have collected relevant information, please contact us in time and we will take steps to delete it.
10Policy updatesPolicy Updates
We may revise this policy based on changes in laws and regulations or business adjustments. The updated policy will be posted on this page with the latest effective date. If the revision involves major changes, we will notify you through appropriate means. It is recommended that you check this page regularly for the latest content.
11Contact usContact Us
If you have any questions, comments or requests about this privacy policy or the processing of personal information, please contact us through the following methods: