Privacy Policy

01IntroductionIntroduction

Dongguan Yanken Intelligent Technology Co., Ltd. (hereinafter referred to as "Yanken" and "we") understands the importance of personal information and business data to you, and is always committed to handling your information in a prudent and transparent manner. This privacy policy explains how we collect, use, store, share and protect your information when you visit Yanken's official website, inquiry and after-sales service (collectively, the "Service"), and how you can exercise relevant rights.

Please read carefully and fully understand this policy before using this service. When you visit this website, submit an inquiry or use related services, it means that you are aware of and agree to the information processing methods described in this policy.

02Information we collectInformation We Collect

We only collect information to the extent necessary to provide you with products, offers and services, mainly including the following categories:

• Information you actively provideThis includes the name, company name, phone number, email address, shipping address, country/region and description of business needs that you filled in when making an inquiry, leaving a message or registering an account.
• Inquiry and fulfillment informationIncluding the product model, quantity, estimated amount, invoicing information, logistics and distribution records, etc. you inquired about.
• Device and log informationTechnical logs such as IP address, browser type, operating system, access time and page browsing path automatically generated when you visit the website.
• Cookies and similar technologiesIdentification information used to maintain login status, remember preferences and count visits.

03Use of informationHow We Use Information

We will use the collected information for the following purposes under the principles of legality, legitimacy and necessity:

• Provision and performance of servicesProcess your inquiry and quotation records, arrange production and shipment, and provide after-sales and technical support.
• Communication and NotificationRespond to your inquiries and send notifications of work order status, logistics progress and important service changes.
• Improvement and optimizationAnalyze access and usage to optimize website experience, product solutions and service processes.
• Security and CompliancePrevent fraud and abuse, and fulfill obligations required by applicable laws, regulations and foreign trade compliance.

04Cookies and Tracking TechnologiesCookies & Tracking

We use cookies and similar technologies to ensure the normal operation of the website, remember your language and preferences, and collect access data in an aggregated and anonymous manner. You can manage or clear cookies through browser settings, but disabling some cookies may affect the normal use of login, inquiry list and other functions.

05Sharing and Disclosure of InformationSharing & Disclosure

We will not sell your personal information. We may share necessary information with third parties only under the following circumstances:

• service providerSuch as logistics carriers, payment service providers and IT service providers, only for the purpose of completing distribution, contract performance, payment collection and system operation and maintenance, and are bound by confidentiality obligations.
• Get your authorizationProvide information to third parties designated by you with your express consent.
• Legal requirementsWhen necessary to comply with laws and regulations, respond to legal requests from competent authorities, or protect the legitimate rights and interests of Yanken and others.

06Data securityData Security

我们采用符合行业标准的技术与管理措施保护您的信息，包括传输加密、访问权限控制、最小化授权与定期安全审查，以防止信息遭未经授权的访问、泄露、篡改或损毁。请您妥善保管账户凭证；若发现任何安全风险，请及时与我们联系。

07Retention & TransfersRetention & Transfers

我们仅在实现本政策所述目的所必需的期限内保存您的信息，法律法规另有规定的除外。由于研肯面向全球客户提供产品与服务，您的信息可能在为完成交易、配送与售后所必需的范围内进行跨境传输，我们将依据适用法律采取适当的保护措施。

08Your RightsYour Rights

在适用法律允许的范围内，您对自身信息享有以下权利：

• 查阅与更正您有权查阅并更正您提供给我们的个人信息。
• 删除在符合法定情形时，您有权要求删除您的个人信息。
• 撤回同意您可随时撤回此前作出的授权同意，但不影响撤回前基于同意已进行的处理。
• 投诉您有权就个人信息处理事宜向我们或有权监管机构提出投诉。

如需行使上述权利，请通过本政策末尾的联系方式与我们联系，我们将在合理期限内予以回应。

09Children's PrivacyChildren's Privacy

本服务面向企业及商业客户，并非面向未成年人。我们不会在知情的情况下收集未成年人的个人信息。若您认为我们可能收集了相关信息，请及时与我们联系，我们将采取措施予以删除。

10Policy updatesPolicy Updates

We may revise this policy based on changes in laws and regulations or business adjustments. The updated policy will be posted on this page with the latest effective date. If the revision involves major changes, we will notify you through appropriate means. It is recommended that you check this page regularly for the latest content.